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Today’s New Employee Safety Culture is Benefitting Hotel Workers, Guests in Big Ways

Wednesday, September 9, 2020  
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Today’s New Employee Safety Culture is Benefitting Hotel Workers, Guests in Big Ways

Hospitality Net – September 9, 2020

A new safety culture has emerged in hospitality that places employee protection at the core of operations. Prior to the global pandemic, hoteliers were already rolling out employee safety devices (ESDs) per legislative mandates and commitments to industry programs like the American Hotel & Lodging Assn.'s 5-Star Promise to better protect their people from sexual harassment situations and threats of violence. Today, as hotel employees put their lives on the line to welcome back guests, they are safer than ever before thanks to new policies, procedures, and technologies designed to limit staff/guest interaction, eradicate disease, and dispatch help in an instant.

What does this new employee safety culture look like today? It depends on each hotel company and the location of its properties. Through a new webcast series titled "New World, New Employee Safety Culture" I spoke with hoteliers to find out how their employee safety culture is taking shape. Here is what I learned …

Training and More Training
Ryan Doi, Corporate Director of Information Systems for Prince Resorts Hawaii, said the new employee safety culture at Prince Resorts is centered on training, and safety is not just defined by physical protection, but by providing financial assistance to workers as well.

Operating the Mauna Kea Beach Hotel, The Westin Hapuna Beach Resort, and Prince Waikiki, this hotel company holds a mandatory two-hour training class in which all employees are paid to attend. They are taught how to use their personal protective equipment (PPE), how to properly wash hands, and how to use new cleaning equipment. They also learn about the new guidelines in place for social distancing and what to do in case of an emergency, like if a guest or employee falls ill. This is not a one-and-done training program. Doi said refresher training will be ongoing with no end in sight. Also ongoing is the company's commitment to extending medical coverage to all workers whether they are actively employed or furloughed through the end of this year.

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